Recently, the POA Board sent a FACT-FREE message to property owners defending General Manager Scott Auer’s performance. In it, the Board stated that “the results achieved during [Scott Auer’s] tenure are evident.” But they offered no examples. No metrics. No supporting data or facts.
That’s concerning.
In any well-managed organization, leadership is evaluated based on clear, measurable outcomes. And when the Board asserts that our General Manager is delivering results, property owners deserve to understand what those results are—and how they’re being measured.
To date, the POA has not shared Scott Auer’s resume, his qualifications for the important role of managing our $100,000,000+ asset, or the key performance indicators (KPIs) used to assess his management. Instead, what we’ve seen are marketing statements, vague praise, and a lack of transparency.
Since our POA Board won’t present facts, allow us to share.
Here’s what has occurred under Mr. Auer’s management, based on publicly available data and reporting from one of Big Canoe’s independent community voices, Focus on Big Canoe:
- Debt has nearly tripled
- Monthly POA dues have increased over 30%
- Employee litigation against the POA has risen sharply
- Major capital projects have suffered significant cost overruns
- Top management salaries—Mr. Auer’s included—have surged
- Food & Beverage operations are posting record-level losses
- Legal expenses have increased significantly
- The community lost rights to our “Big Canoe” trademark—costing property owners nearly $500,000 and still no control of BigCanoe.com
- Water rates have increased
- Transparency is down while owner and resident frustration grows
This is not conjecture. These are documented “results” (or unfortunate outcomes of failed supervision) that raise serious questions about how performance is being defined by our Big Canoe POA Board.
We also understand that management is now actively considering additional monthly increases and a special assessment.
If Mr. Auer is truly exceeding expectations, what are those expectations—and where is the evidence? Property owners and residents deserve to know.
Real leadership welcomes accountability. Real results can stand up to scrutiny.
If our elected POA Board believes Scott Auer is doing a great job, they should back it up with clear facts, criteria, and outcomes.
It’s time for answers and transparency.
With Respect, A Growing Group of Concerned Property Owners & Residents
