These were questions we suggested attendees (the meeting was NOT streamed or recorded) may want to ask at the ONLY public Q&A our POA management has held in over a year.
1. Performance Accountability (General Manager)
- While we understand that individual performance reviews may be considered confidential, why haven’t the General Manager’s annual goals, key performance indicators, or summary-level performance updates been shared with property owners?
- Given the General Manager’s central role in managing millions in POA resources, wouldn’t some level of accountability and progress reporting to the community be appropriate?
- How does the Board ensure oversight of the GM’s performance if property owners are not informed of his goals or progress?
2. Architectural Review Committee (ARC) Enforcement
- There’s growing concern that ARC enforcement under the GM’s oversight has been inconsistent—fines are being issued for minor issues like bird feeders or umbrella colors, while violations on POA-managed properties appear to go unaddressed. How do you respond to allegations of selective enforcement?
- Can you provide examples of how ARC enforcement is monitored or reviewed to ensure fairness and consistency?
- What systems exist to ensure POA managed properties are held to the same standards as property owners and what penalties exist for the GM if there is failure to comply in a timely manner?
3. Staffing and Retention
- While we recognize that retention can be a challenge for all businesses, can the GM address the high turnover in senior staff roles, including multiple chefs and administrators who have left under unclear or costly terms?
- Are exit interviews conducted, and what lessons have been learned from recent departures?
- What steps are being taken to ensure stronger leadership stability and better retention moving forward?
- What is the Board doing to support the GM in addressing these retention issues?
4. Smoke Signals News & Big Canoe POA Relationship
- Can you clarify the relationship between Smoke Signals and the Big Canoe POA? Specifically, is the publication editorially independent, or does it operate under POA oversight—and how does that impact what information is shared with the community?
- If Smoke Signals is not editorially independent, what are the guidelines for content approval?
- Has the POA instructed Smoke Signals to publish a statement explaining the trademark situation? If so, when and where can owners read it?
With Respect, A Growing Group of Concerned Property Owners & Residents
